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The Potential of ICT in supporting Immigrant Care Workers in Domiciliary Care in Italy

  • Authors: Paolo Boccagni and Sergio Pasquinelli. Stefano Kluzer (editor)
  • EUR Number: 24467 EN
  • Publication date: 7/2010


The report explores the use of ICT and ICT-based assistive technologies in long-term care of dependent older people in Italy, considering in particular the large number of immigrants employed by Italian families as personal care assistants. An introductory overview of ICT opportunities in this field is followed by a short description of the actual deployment of these technologies in Italy and of the situation of immigrant care workers (full details are provided in the annexes). Given that the development of ICT use in home care was found to be limited, including use by immigrant care workers, the report provides mostly hypothetical and prospective-level tentative answers to the main research questions. These concern the potential mediation role of migrant care workers in ICT use in personal home care and how ICT could be used to professionally qualify and enhance the living conditions of these workers. The report is based on a pilot study, which included field interviews with key informants, stakeholders and 24 care workers in Northern and Central Italy between January and March 2008.

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